SHIPPING POLICY

SHIPPING POLICY

HOW MUCH DOES SHIPPING COST?

Free shipping on all orders.

WHERE DO WE DELIVER?

We currently offer shipping to the following countries:

• United States
• United Kingdom
• France
• Germany
• Australia
• New Zealand
• Canada
• Italy
• Spain

We’re working on expanding our delivery options to more countries soon!

ORDER PROCESSING TIME?

• Order processing time: 1 – 4 Business Days after purchase.

SHIPPING TIME?

• Free shipping/transit time: 9 – 12 Business Days.
• Total standard delivery time: 10 – 16 Business Days.

WILL I BE CHARGED VAT TAXES?

United States of America

Goods shipped to the United States are subject to a 3% tariff.

Canada & Other Country

All deliveries to Canada & Other Country may be subject to duties, taxes and admin fees, we recommend that you contact your local customs office for further information before placing your order.

SHIPPING ADDRESS POLICY:

At kickscrews, we strive to ensure a smooth and efficient delivery process for all our customers. In order to achieve this, it is essential that accurate shipping information is provided during the order placement. This policy outlines our stance regarding inaccurate shipping addresses and the responsibility of the customer in such cases.

1. Non-Delivery in Case of Incorrect Address: a. If a package is unable to be delivered due to an incorrect or insufficient shipping address provided by the customer, we cannot be held responsible for the package’s loss or destruction. b. In such cases, if the package is returned to us by the shipping carrier, the customer will be responsible for any additional shipping charges required to resend the package to the correct address.
2. Address Correction: a. If a customer realizes they have provided an incorrect shipping address after placing an order, they should contact our customer support team immediately. b. Depending on the stage of order processing, we will make reasonable efforts to update the address if possible. However, we cannot guarantee that the address can be corrected, especially if the package has already been shipped.

It is important for customers to understand the significance of providing accurate shipping addresses to ensure successful delivery of their orders. By adhering to this policy, we aim to maintain transparency and fairness in our operations while providing excellent customer service.

SHIPPING CONFIRMATION AND TRACKING POLICY

At kickscrews, we are committed to providing a seamless and transparent shopping experience for our valued customers. This policy outlines our procedures for sending shipping confirmation emails and tracking packages to ensure both parties are well-informed and engaged throughout the shipping process.

1. Shipping Confirmation Email:

Once a customer makes a purchase through our website or other sales channels, a shipping confirmation email will be sent to the provided email address within 2-5 business days from the date of purchase. This email will contain essential details about the order, including the tracking number and a link to the carrier’s website for real-time tracking updates.

2. Tracking Package Status:

Customers are encouraged to actively track the status of their package using the provided tracking number. This allows them to stay informed about the package’s location and estimated delivery date. We advise customers to regularly check the carrier’s tracking system for updates to ensure a smooth and timely delivery process.

3. Delivery Confirmation:

Our commitment to a transparent shipping process is reinforced by the tracking number, which serves as a verifiable record of package delivery. If the tracking information indicates that the package was successfully delivered to the address provided during the order placement, kickscrews holds no responsibility for any claims of non-receipt.

4. Address Accuracy:

Customers are responsible for ensuring the accuracy of the shipping address provided during the order placement. kickscrews will ship orders to the exact address provided by the customer, and any issues arising from inaccuracies in the provided address will not be the responsibility of kickscrews.

Address: No. 4058 Caoan Road, Jiading District, Shanghai, China 201800
Phone: +86 18621367580
Support: 9AM – 5PM PST, Mon – Sat